Frequently Asked Questions

Q: What Shipping Methods Are Available?

We ship with Ground Shipping in the United States via Fedex/UPS as well as shipping to Hawaii and Alaska for a surcharge. We do not ship with USPS, and therefore cannot ship to PO boxes.

Q: Do You Ship Internationally?

At this time, we do not offer international shipping.

Q: How Long Will It Take To Get My Package?

For most ground shipping orders, 3-5 business days. If there is a delay in shipping your order, we will notify you immediately.

Q: What Payment Methods Are Accepted?

Our website accepts all major credit cards as well as Paypal for payment.

Q: Is Buying On-Line Safe?

All sensitive payment data is submitted directly to our payment processor, Paypal, for immediate authorization. We do not retain records of any sensitive payment information.

Q: How Can I Cancel Or Change My Order?

If you need to cancel or change your order, please call us immediately at 1-800-326-7548. You can also contact us through the website or by emailing us at contact@thefixtureplace.com.

Q: Do I need an account to place an order?

No. Our website allows you to check out as a guest. However, we recommend that you create an account. It's free, and you can track the status of your order as well as receive our newest deals!

Q: How Do I Track My Order?

When you place your order, you will receive a confirmation email. Your email will contain a link to track your order status. When your order ships, we will email you the tracking number and carrier information.

Q: How Can I Return a Product?

If you need to return your product, look up your order in your account and select Return. If you do not have an account, you can contact us through the website or call us at 1-800-326-7548. Please note that in most cases, a restocking fee will apply, and buyers are responsible for return shipping. For more information, please view our Return Policy on our website.

Authorized Dealers Of

casabianca
kichler
hunter
pfister
kwikset

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