Return & Refund Policy
Please review our return policy so you know what to expect and who pays return shipping.
You can return most items within 30 days of delivery. Items must be in their original packaging and condition (items can’t be installed or altered) to be accepted.
Items that cannot be returned:
- Items that have been installed or altered (please make sure you inspect your items before you install, or before giving the item to your contractor to install)
- Items listed as clearance or close-out (they’ll state they are non-returnable on the website)
- Items that are made-to-order, custom, or special order (non-standard finish options, non-standard lamping options, custom patio covers, custom switches or controls for patio heaters)
- Small parts and accessories (bulbs, down rods, extra chain, Palm Fan Blades)
Return Shipping Fees:
Return shipping fees are the customer’s responsibility unless the product was damaged in shipment or defective upon receiving. We can provide a return shipping label if requested by the buyer, but the return label cost will be deducted from the refund.
Restocking fees:
All returned items are subject to a 20% restocking fee unless the item has been tested by us and is defective. We inspect each return before issuing the appropriate refund.
Clearance Products:
Unfortunately, clearance items are non-returnable as they are confirmed discontinued goods by the manufacturer. They are discounted in price and considered final sales. We state “non-returnable” on both the product page as well as the confirmation email for clearance items to prevent any confusion or issues.
Processing Your Refund:
Once the merchandise is received back at our warehouse, it will be inspected. Upon inspection approval, you will be refunded and notified via email. We estimate credit will be issued within 5-10 business days from the day the item is received back.
Refusing Delivery:
We recommend never to refuse a shipment. If something is returned to the warehouse that is not expected, it may not be allocated properly or tied back to your order.
If you refused your shipment, you may not receive your refund, if the warehouse finds the item, and it’s not damaged. If the item is not located or it’s received damaged, credit will be denied. A restocking fee of 30% may apply to any refused shipment.